Refund policy

Returns and refunds

To request a return, contact support@dermacaps.co.kr within 30 days of delivery with your order number and reason for returning.

Change-of-mind returns

Items must be unopened, unused, in their original containers and packaging, and suitable for resale. Please provide your order number or proof of purchase. Opened or used cosmetics are not eligible for change-of-mind returns. You are responsible for return shipping costs for these returns.

Faulty, damaged or incorrect items

Please contact us promptly with your order number and photos showing the issue. If the issue is our responsibility, we cover necessary return shipping and arrange a replacement or refund. Opening an item does not, by itself, prevent you from reporting a faulty, damaged or incorrectly supplied product.

How to return an item

Contact us before shipping your return so we can provide instructions and identify your order. Returns are sent to South Korea:

Brand L Co., Ltd. / DERMACAPS
139-7 Nanjeondeul-ro, Wansan-gu, Jeonju-si, Jeonbuk-do, 55138, Republic of Korea

Refunds and exchanges

We will email you the outcome after receiving and inspecting the returned item. Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit. For a change-of-mind exchange, follow the return process and place a new order.

Cancellations and your rights

Contact us as soon as possible to request a cancellation or change before dispatch. If your order has already shipped, we will explain the return process. This policy does not limit any rights or remedies that cannot be excluded under applicable law.